Skip to main content

Peter H. Allen

Go Search
Home
  
Peter H. Allen > Resume > Technology - SharePoint  

Resume: Technology - SharePoint

Title

Technology - SharePoint 

Resume

Peter H. Allen

1723 Pluto Way, Sacramento, CA 95864

peter@bitsofsharepoint.com or www.bitsofsharepoint.com

H: 916-488-6943 M: 916-538-1530

 

Over 15 years in the technology and Healthcare industries with 5 years creating, deploying and developing SharePoint solutions. Initiated comprehensive solutions for Project Management Office (PMO), Business Planning Counsel (BPC), IT, Account Management, Operations, and Analytics. Created solutions using JavaScript and jQuery to enhance the solution and user experience. All have been deployed in Technology, Health Care, Disease Management, Health and Wellness, Consulting, Start Ups, and Small/Large companies.

 

BitsOfSharePoint outlines many of the customization and solutions that I have deployed.  Site houses solutions, and a Blog outlining these solutions. Details can be found at www.bitsofsharepoint.com.

 

Core SharePoint Strengths

  • Information Architecture
  • Site Planning
  • Site Development
  • List and Libraries
  • Document Management
  • Content Types
  • Work flows
  • User Interface
  • Enhanced solutions through JavaScript and jQuery
  • SharePoint Designer
  • SharePoint Collaboration and Development

 

Professional Experience

 

BitsOfSharePoint Consulting LLC, Sacramento, CA                 11/2009 – Current

BitsOfSharePoint Consulting LLC is focused on maximizing Microsoft SharePoint for your business processes, project communication and collaboration, content and document management, training, and intranet/extranet needs. We focus on developing solutions that harnesses the rich capabilities SharePoint to improve your business processes, access to critical information and communication/collaboration methodologies. We provide consulting and development services for Windows SharePoint Services, SharePoint Team Services, SharePoint Portal Server and Microsoft Office SharePoint Server 2007.

  • Taxonomy and Information Architecture Design
  • SharePoint Deployment
  • Requirements Analysis
  • Branding
  • Deployment of Contract Management Solution
  • Deployment of Policy and Procedure Management Solution
  • SharePoint Training
  • Development of Software Training Videos for their SharePoint Information Architecture and Taxonomy software
  • Webinar development and training

Companies: AMD - College Success Foundation - MetaVis Technology - Max Capital Services - MediaPro - Panattoni Technology - Pioneer Technologies Corporation - Schilling Robotics - Sierra Nevada Conservancy - Tahoe Forest Hospital - Texas Workforce Upper Rio Grand

 

LifeMasters Supported SelfCare, Inc., Rancho Cordova, CA                 04/2005 – 07/2009

LifeMasters is a national disease management company delivering disease management services to individuals with chronic diseases such as diabetes, cardiovascular disease, respiratory disease, musculoskeletal conditions and their co-morbidities.

 

Senior Manager, Product Innovation 6/08 – 6/09

Product To Market (PTM) Process (Solutions in MOSS 2007)

  • Implemented a central SharePoint site to manage and report the progress on all PTM projects
  • Integrated the new process maps with the PTM site to provide clear documentation of ownership and steps to follow
  • Integrated selection of a process step to identify only the associated documents, tasks, and process map

Business Planning Counsel (BPC) (Solutions in MOSS 2007)

  • Developed a centralized site in SharePoint to track and communicate all project requests

Project Management Office (PMO) (Solutions in MOSS 2007)

  • Created a central project site with a dashboard, project management tools and reporting features through SharePoint
  • Site incorporated projects from different location across SharePoint sites

 

Senior Manager, Client Experience Process 3/07 – 6/08

Redesign of contracting Process (Solutions in MOSS 2007)

  • Developed a central location where contracting process and documentation is housed
  • Integrated selection of process with displaying the appropriate documentation

Increased Client Compliance (Solutions in MOSS 2007)

  • Created a central site to manage and view all critical operational and clinical measures
  • Each client displayed a dashboard driven by a central list
  • Each Dashboard had graphical representation of current and past results

Company On-boarding Site (Solutions in MOSS 2007)

  • Created a multimedia site in SharePoint to house all WebEx recorded presentations
  • Organized site to deliver the right video based on the employees requirements; new hire, clinical, operational, etc.

Managed the Migration of SharePoint 2003 to 2007

  • Manage the migration of several divisions
  • Developed QA process to ensure an accurate migration

Senior Manager, Government Programs 3/06 – 3/07

Increased Client Satisfaction (Solutions in 2003 and  MOSS 2007)

  • Implemented a client issue tracking system using SharePoint
  • Implemented internal/external reports for client issue tracking
  • Incorporated automated notification of issues requiring attention
  • Standardized how client requests are managed and communicated internally/externally

Process Improvement Consultant 10/05 – 3/06

Operational Projects and Issues Central (OPICentral) Site (Solutions in SP 2003)

  • Implemented a centralized site for Operations to manage Projects and Issues requests
  • Integrated documents and tracking list

Process Analyst 4/05 -10/05
Implement Process Improvement Project Site (Solutions in SP 2003)

  • Created a centralized site to manage and communicate the progress of all process improvement projects in SharePoint 2003

Sacramento Technology Group/Omnistruct, Sacramento, CA                                2003 - 2005

Sacramento Technology Group is an information technology services firm providing technical project services for medium to large enterprises, government, and small/medium business markets. Omnistruct is a parent company of Sacramento Technology Group providing ASP services for the Architectural, Engineering and Construction (AEC) industry.

 

Operations and Business Development Manager 10/03 - 3/05 

  • Managed SMB to Enterprise customers – Raley’s/BelAir, Java City, ClubOne
  • Developed and introduced new service offerings that increased revenues by 15%
  • Implemented IT security systems for enterprise environments
  • Managed data centers from servers, to Telco, to security to disaster recovery
  • Managed the ongoing implementation of an enterprise wide telecom project which resulted in a three-year savings of over $1 Million, a 25% savings.

NTT/Verio/NSNet                                                                                             1995 - 2002

NTT is the world's largest telecommunications company.  In 2000, acquired Verio to complete NTT’s international network.  Verio was a national ISP that had acquired over 60 regional ISP’s.  NSNet in 1998 was one of the regional ISP’s to be acquired.

 

Director

  • Reengineered and revitalized Dallas Call Center
    • Realigned departments, streamlined the IVR/ACD, implemented new processes and resources, reengineered training and revitalized morale
    • Result: reduced call hold times from 2 hours to less than 5 minutes
    • Result: Increased same day resolution from 40% to 90%
  • Oversaw three departments: Client Services, Office of the President, and Project Central
  • Consistently had the highest customer retention and satisfaction - Sustained a 98% retention of customer base
  • Developed and implemented a department and systems to track projects, resources and ROI’s

National Client Service Manager 

  • Developed and implemented Client Services in less than a year and deployed it nationally
  • Developed and implemented a software tracking system
    • Provided real-time reporting (previously taking days to generate)
    • Introduced the three-tier communication system - communication to Sales, Customer and Senior Executives
  • Managed the implementation of strategic process to decrease Telco installation for all Customer Installation Coordination teams
    • Result:  Reduced installation times by 70%

Operations Manager 

  • Managed the development of fully integrated sales, provisioning and billing system
    • Result: Created a one-to-one relationship between services rendered and services billed
  • Managed the creation of Tech Support, Billing, Sales and Engineer departments

Education and Organizations

 

University of California at Davis – Davis, CA     Bachelor of Science,

Human Development

 

 Skills by Application:

  

  • MS Office Word, MS Office Excel, MS Office PowerPoint, MS Office Visio ,MS SharePoint Designer, MS SharePoint (MOSS and WSS)
  • MindManager
  • iGrafx, process analysis, modeling, simulation

Skills by Discipline:

 

  • Process Improvement - Six Sigma DMAIC
  • Software Development Life Cycle (SDLC)
  • Product to Market (PTM)
Speaking Engagements:
  • SPUG - Information Architecture Best Practices and Tools - 3/18/2009
  • SPUG - CEWP Custom Solutions - 8/20/2010

Category

SP 
Attachments
Created at 8/6/2009 2:47 PM  by Peter Allen 
Last modified at 4/23/2010 1:21 PM  by Peter Allen